Shipping Returns & Refunds
We offer same day despatch on items ordered before 1pm Monday-Friday.
How do I know if my order has been shipped?
You will receive an email to confirm that your goods have been sent.
Can I track my parcel?
We try to send all orders tracked. We will email you tracking details as soon as the parcel has been collected.
I have been contacted for further information for by country customs department?
Each country will have their own goods import procedures and these can vary across countries. From our experience USA customs do require at times further details of a high value orders, such as manufacturer details. If you have an order in customs, please contact Customer Service on firstname.lastname@example.org quoting your order no and we can help you resolve the matter as fast as possible.
Why hasn't my order arrived yet?
International shipments can occasionally take longer than expected- goods can be held up in customs or there can be delays during the handover from one country to another.
Please check that you haven’t received a card from the courriers.
What happens if my parcel gets lost?
Things occasionally go missing in the post, insured & we will be happy to make a claim on your behalf if this should occur. Our policy is to refund in full or send a replacement once the required time has passed, stated by the relevant shipping company in their terms.
Unfortunately, if a parcel is lost or takes longer to receive than expected because the address given was incorrect or incomplete we cannot accept any liability for this – though we will help to try and resolve it.
How will my exchange be shipped back to me?
Our policy is to ship any exchange using the courier selected by you for the original purchase. We reserve the right to use discretion in any case where it makes sense to use an alternative method.
Exchanges and Returns
We accept all returns and exchanges.
You have 7 days from receiving your order to send it back to us. Please make sure the item is wrapped and packed properly if fragile. We reserve the right not to accept any return if the product shows signs of wear or is altered from its original condition in any way.
You are responsible for sending back your purchase in good condition including the costs of shipment. A refund of your original purchase will be issued once we have received the item.