How long does delivery take?
International delivery times vary, Europe is generally 2-3 working days from date of despatch, & the rest of the world is generally 4-7 working days from despatch (subject to customs & duty procedures beyond our control).
*same day despatch not always possible during sale periods, but we will always try our best – let us know if it’s vital.
How do I know if my order has been shipped?
You will receive a dispatch confirmation via email to confirm your goods have been despatched which will also contain a tracking link. You can also track your order using the ‘track order’ page in your account area. Status will show ‘order shipped’ once it has been collected.
Can I track my parcel?
All orders shipped are trackable if you select this at check out. We will email you tracking details as soon as the parcel has been collected.
I have been contacted for further information for by country customs department?
Each country will have their own goods import procedures and these can vary across countries. From our experience USA customs do require at times further details of a high value orders, such as manufacturer details/irs number at times. If you have an order in customs, please contact Customer Service on email@example.com quoting your order no and we can help you resolve the matter as fast as possible.
Why hasn’t my order arrived yet?
International shipments can occasionally take longer than expected- goods can be held up in customs or there can be delays during the handover from one country to another.
Please check that you haven’t received a card from the couriers.
What happens if my parcel gets lost?
Things occasionally go missing in the post, insured & we will be happy to make a claim on your behalf if this should occur. Our policy is to refund in full or send a replacement once the required time has passed, stated by the relevant shipping company in their terms.
Unfortunately, if a parcel is lost or takes longer to receive than expected because the address given was incorrect or incomplete we cannot accept any liability for this – though we will help to try and resolve it.
How will my exchange be shipped back to me?
Our policy is to ship any exchange using the courier selected by you for the original purchase. We reserve the right to use discretion in any case where it makes sense to use an alternative method.